Booking & Hiring Terms & Conditions
The full balance of your holiday is due 28 days prior to arrival.
The pitch price includes, one car and one unit (tent, caravan, motorhome or trailer tent) if you have additional guests, cars, dogs, boats/jet skis or if you are putting up a pup tent or gazebo, these are charged as extras. All extras must be paid for before putting them onto your pitch. Inspections will be made to ensure extras are paid for.
No all-male or all female parties are accepted on the park without prior permission. All reservations must include a person of at least 21 years of age.
The pitches on our park are natural grass. They will wear due to use during the year and the weather. Your pitch will be usable but may not look exactly like the website pictures which were taken at the beginning of a season.
We will always try our best to allocate you a pitch in your preferred area, however due to unforeseen circumstances; we cannot guarantee that you will not be moved.
If you are making multiple bookings we require the full details of each pitch, this includes full name, address, telephone number and car registration.
Arrivals & Departures
Lodge Tents, Glamping Pods, Treehouse, Tipis, Shepherd Huts and Bell Tents can be occupied AFTER 2pm on the day of arrival and must be vacated BEFORE 10am on the day of departure unless alternative arrangements are made with reception, subject to availability.
All Electric Hook-up, Superior Tent Hook-up and Standard Pitches can be occupied AFTER 1pm on the day of arrival and must be vacated BEFORE 10am on the day of departure unless prior arrangement is made with reception, subject to availability.
You must check-in prior to pitching your caravan or tent.
Late arrivals should check in at the Deckhouse Restaurant when Reception is closed. NO ARRIVALS AFTER 10pm WITHOUT PRIOR PERMISSION.
Pitch & Accommodation
The price of a pitch includes four people. You may have a maximum of six on your pitch at an additional charge. Seven or more people require an additional pitch. All children over one year old are chargeable.
A charge can be incurred in the event of any breakage, damage or theft in the Lodge Tents, Glamping Pods, Treehouse, Tipis, Shepherd Huts and Bell Tents, or if the accommodation is found to have been left in an unacceptable condition.
Osea Leisure Park operates a NO NOISE POLICY BETWEEN 10pm and 9am.
Whilst every effort is made to provide the facilities advertised, we regret that we are unable to accept any liability for the lack of any facility or accommodation due to a technical breakdown or circumstances beyond our control.
If you cancel before your holiday starts you will receive a refund according to the following scale:
Cancellation 0 – 14 days before start – no refund
Cancellation 15 – 28 days before start – 25% refund
Cancellation 29 – 56 days before start – 50% refund
Cancellation 57 days or more – full refund
No transfers will be made to any booking within 14 days of the arrival date or once your booking dates have passed.
Please note that the clubhouse and restaurant are open limited hours during mid and low season.
Parking & Visitor Parking
Customers are requested to leave their cars on their pitches to reduce traffic flow on the park. All visitors must leave their cars in the car park opposite and walk to the pitch they are visiting. There is a parking fee of £5.
Boats, Jet Ski’s & Fishing
Boats or Jet Ski’s are not be permitted to use the park’s slipway until payment of a daily ramp fee and providing proof of current insurance details.
Fishing on the Blackwater Estuary is only permitted when a permit is purchased from the River Authority.
Dogs are permitted. However, the permission for a pet may be withdrawn if the animal is a nuisance. All dogs must be kept on a lead at all times whilst on the park.
There is a strict no smoking policy in Reception, The Deckhouse, Lodge Tents, Glamping Pods, Treehouse, Tipis, Shepherd Huts and Bell Tents.
You must not cause a nuisance on the Park and must ensure that no member of your party does either.
If you or any member of your party commit a serious breach of this Agreement or any other rules displayed at the park, we may terminate the booking. If the breach is capable of remedy, then before we cancel the booking we will give you notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short – for example a notice relating to anti-social behaviour will generally require remedy immediately.
Staff have the power to confiscate all alcohol or tobacco products from under age people.
If you have any problems during your holiday with us, please notify our reception staff immediately so we can help you. It is more difficult to investigate a complaint if we only hear about it after you leave.
Your statutory rights are not affected.
Free site fees for the rest of 2019
*Terms and Conditions apply Valid on all new customer sales made between 6 August and 1 September 2019 and to have completed by 30 November 2019. Cannot be combined with any other offer, discount or promotion. Subject to pitch availability. Discount will be applied to the Sales Invoice at time of sale. Holiday home must be purchased direct through Osea Leisure. Offer excludes part exchanges, private sales. Offer is available against the remaining balance of 2019 site fees. 2020 Site fees will be invoiced in October 2019, normal payment methods will apply. Park cannot be used as a permanent residence. Osea Leisure Park. Registered Office: Osea Leisure Park, Goldhanger Road, Maldon, Essex, CM9 4SA. Registered in England 557667.