Booking & Hiring Terms & Conditions

THIS BOOKING CONFIRMATION CONFIRMS YOU AGREE WITH OUR TERMS AND CONDITIONS.
PLEASE ENSURE YOU READ THROUGH OUR TERMS & CONDITIONS PRIOR TO YOUR ARRIVAL.

Booking Conditions

The full balance of your holiday is due upon booking.

The pitch price includes, two cars and one unit (tent, caravan, motorhome or trailer tent) if you have additional guests, cars, dogs, boats/jet skis or
if you are putting up a pup tent or gazebo, these are charged as extras.

All extras must be paid for before putting them onto your pitch.

Inspections will be made to ensure extras are paid for.

No all-male or all female parties are accepted on the park without prior permission. All reservations must include a person of at least 21 years of age.

The pitches on our park are natural grass. They will wear due to use during the year and the weather. Your pitch will be usable but may not look exactly like the website pictures which were taken at the beginning of a season.

We will always try our best to allocate you a pitch in your preferred area, however due to unforeseen circumstances; we cannot guarantee that you will not be moved.

Arrivals & Departures

The Glass house Superior Shepherd huts, Treehouse, Master safari tent, Safari tent, Mini Safari tent, Stargazer, emperor Pod, Royal pod Malvern Pod and The Duke pod can be occupied AFTER 2pm on the day of arrival and must be vacated BEFORE 10am on the day of departure unless alternative arrangements are made with reception, subject to availability.

All touring pitches can be occupied from 2pm on the day of arrival and must be vacated BEFORE 12pm on the day of departure unless prior arrangement is made with reception, subject to availability.

You must check-in prior to pitching your caravan or tent.

Late arrivals should check in at The Warden accommodation opposite.

The Duke Pod when Reception is closed.

NO ARRIVALS AFTER 10pm WITHOUT PRIOR PERMISSION.

Pitch & Accommodation

The price of a pitch includes four people. You may have a maximum of six on your pitch at an additional charge.

Seven or more people require an additional pitch. All children over one year old are chargeable.

A charge can be incurred in the event of any breakage, damage or theft in the Safari Tents, Treehouse, Star Gazers, Shepherd Huts, Superior Shepherd huts, The Duke Pod, Malvern Pods, The Royal Pods, Mini Safari and Emperor Pods, or if the accommodation is found to have been left in an unacceptable condition.

Osea Leisure Park operates a NO NOISE POLICY BETWEEN 10 pm and 9am.

Whilst every effort is made to provide the facilities advertised, we regret that we are unable to accept any liability for the lack of any facility or accommodation due to a technical breakdown or circumstances beyond our control.

Cancellation Policy

If you cancel before your holiday starts you will receive a refund according to the following scale:
– Cancellation 0 – 14 days before start – no refund
– Cancellation 15 – 28 days before start – 25% refund
– Cancellation 29 – 56 days before start – 50% refund
– Cancellation 57 days or more – full refund

No transfers will be made to any booking within 14 days of the arrival date or once your booking dates have passed.

If you re having to isolate due to Covid -19 you will need to give us at least 1 week notice to postpone your booking this applies to selective Glamping accommodation.

Please note that the clubhouse and restaurant are open limited hours during mid and low season.

Parking & Visitor Parking

Customers are requested to leave their cars on their pitches to reduce traffic flow on the park. All visitors must leave their cars in the car park opposite and walk to the pitch they are visiting.

There is a parking fee of £5.

Boats, Jet Ski’s & Fishing

Boats or Jet Ski’s are not be permitted to use the park’s slipway until payment of a daily ramp fee and providing proof of current insurance details.

Fishing on the Blackwater Estuary is only permitted when a permit is purchased from the River Authority.

Dogs

Dogs are permitted. However, the permission for a pet may be withdrawn if the animal is a nuisance. All dogs must be kept on a lead at all times whilst on the park.

Smoking

There is a strict no smoking policy in The Deckhouse Reception and Safari Tents, Treehouse, Star Gazers, Shepherd Huts, Superior Shepherd huts, The Duke Pod, Malvern Pods, The Royal Pods, Mini Safari and Emperor Pods.

If you are making multiple bookings, we require the full details of each pitch, this includes full name, address, telephone number and car registration.

Complaints Procedure

You must not cause a nuisance on the Park and must ensure that no member of your party does either.

If you or any member of your party commit a serious breach of this

Agreement or any other rules displayed at the park, we may terminate the booking. If the breach is capable of remedy, then before we cancel the booking, we will give you notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short – for example a notice relating to anti-social behaviour will generally require remedy immediately. Staff have the power to confiscate all alcohol or tobacco products from under age people.

If you have any problems during your holiday with us, please notify our Reception staff immediately so we can help you. If is more difficult to investigate a complaint if we only hear about it after you leave.

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Your statutory rights are not affected.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Osea Leisure. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you.

If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

TERMS AND CONDITIONS REVISED 17/01/21.

 

 

Company Details

Osea Road Camp Sites Ltd. trading as Osea Leisure Park. Company number 00557667
Registered Office: Campsite Managers Office, Goldhanger Road, Heybridge, Maldon, Essex, CM9 4SA

 

  • Osea Leisure is a great holiday destination and base to explore nature’s true delights with excellent coastal and inland walks with superb access for cyclists and walkers which makes Osea Leisure Park, amongst the finest leisure parks and camp sites in Essex.

    Come along and see what we have to offer!

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